Vault Tool Roll

6th Month warranty specifically covers only manufacturing or workmanship defects. It does not cover damage caused by rips, tears, cuts, burns, abrasion, user errors, wear and tear, improper care, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage or the degradation of the materials that occurs after use.

The following will void the warranty of the product even if the issue is unrelated to these damages:

– Rips, tears, cuts, punctures

– Burns, abrasions

– Accidental damage, crashes

– Improper Care, negligence

– Normal wear and tear#

– Damages caused by prolonged exposure to light (e.g. fading of colour) and/or heat sources 

– Modifications, alterations

– Damages caused by factors/events outside Solace’s control (e.g. natural disasters) 

– Use other than the product’s intended purpose

The warranty excludes loss, damage cost or expense of whatsoever nature, to personal property, user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product. In the case of warranty claims accepted by Solace, our liability is limited only to repair/replacement of the product or compensation for the original MRP of the product. 

The customer is required to ship the product back to us on the address that we provide. The cost of returning the goods will be borne by the customer. We will not be responsible for any damage, delay or loss of the product in transit from the customer’s address to our warehouse. Once the warranty product has been delivered to our warehouse and verified against the images shared by the customer at the time of submitting the warranty claim; we will, at our discretion, either repair or replace the product. The cost of shipping the repaired/replaced product back to the customer will be borne by us.

In the case that a warranty claim is accepted for replacement, but the product is not in stock, the customer will have the option to choose between store credit or alternate replacement of the same or higher value, wherein the difference has to be borne by the customer in case of a higher value product. A store credit will be valid for 6 months from the date of issue and redeemable only at solacegears.com. Solace retains the right to offer an alternate replacement. The customer can also wait for the product to be restocked, which needs to be communicated by the customer to us, via email. No refund will be issued in the case of an accepted warranty claim.